Q3 provided Remote System Administration for a Windows based Operating System.

Q3's global sourcing model gives the maximum benefit to customers in terms of cost savings, improved quality, access to highly talented professionals, flexibility of operations and reduced time to market.

Company Profile

The Client has a reputation in the global life sciences and pharmaceuticals community. They are known for creating partnerships between companies and highly sought after board level executives. Their principled process always achieves results.

The client engaged Q3 Technologies to provide services for backend server and mail management support. The servers were hosted at the Client's location and managed by Q3.

Business Situation and Challenges

The scope was to manage the IT infrastructure for the end-customers of the Client. The end-customers needed to access applications hosted on the servers, which were mainly the OWA, the SharePoint portal and the MS-Outlook application. The mailbox was hosted with the ISP which they wanted to move to their base and hosted on Exchange Server.

Some of the issues being faced by the Client were as follows:

• Deployment and Maintenance was a big head-ache for them
• They wanted a reliable and dedicated resource who could do the needful and support the end-customers with modifications or requests
• They wanted their existing contact base which was in Outlook.pst file to be imported into the SharePoint website which included the entire attachments and notes as is with no data loss.
• They wanted the group mail accounts to be setup with forwards set to their individual PDAs.
  

Technical Solution

The accessibility to the end-customers was provided through Citrix Access Essentials and with the pre-approved published applications. The mail management was migrated from ISP end and mailboxes configured with user profiles on the Small Business Server & Exchange Server. The SharePoint portal website was deployed with user level and document level security enforced. The contacts from Outlook which was a mammoth 4 GB pst file into Sharepoint Lists with attachments with no data loss. Other maintenance and services provided to the end-customers were:

• Architecture and software recommendations and migrating the servers to SBS 2008 and installation of Microsoft Office 2007 on the server for Search capabilities across the SharePoint portal
• Managed the ADC and the member server with backups in place
• Managing & deployed Citrix Access Essentials 3.0 with Gateway Essentials. Also published applications which were needed per user basis.
• Managing IBM blade center and their IP address management
• Deployment and configurations of Sharepoint Server with backup in place.
• Managed WSUS (Windows Update Services) on the member servers for critical and approved window updates.
• Microsoft Exchange server management with POP and SMTP configured and verified.

Technologies

• Microsoft Small Business Server 2003
• Microsoft SQL Server 2005
• Microsoft Sharepoint Services 3.0
• Microsoft Exchange Server 2003
• Citrix Access Essentials 3.0
• IBM Blade Center
• SonicWall Firewall
  
  

Benefits

• The systems were monitored and managed remotely using Logmein.com and Citrix Access
• The times were crucial for the client as their off hours were our working hours which gave the extra leverage
• The exchange server was managed locally with no pitfalls